Service Advisor (Bosch LEAP Program)
Overview This customer-facing program trains individuals to become Service Advisors or Front-Desk Coordinators in automotive service centers, with strong emphasis […]
Course Description
Overview
This customer-facing program trains individuals to become Service Advisors or Front-Desk Coordinators in automotive service centers, with strong emphasis on customer communication, job scheduling, service quotation and follow-up, along with basic technical understanding to effectively bridge customer expectations with workshop operations.
Duration & Eligibility
- Duration: 2 months combining classroom modules and practical shadowing in real service canters.
- Eligibility: 10th pass
Learning Outcomes
- Ability to handle customer queries, explain service recommendations, and manage service schedules efficiently.
- Develop professional communication, interpersonal skills, complaint handling, billing & documentation.
- Understand basic automotive systems to effectively coordinate between technicians and customers.
Career Opportunities
- Service Advisor / Customer Relations Associate at car/bike dealerships and multi-brand service outlets.
- Front Office Executive in automotive retail, warranty service centres, and workshop chains.
- Potential transition into shop floor supervisory roles with experience.
Your Instructors
At MSDC, our instructors are the heartbeat of our programs. They embody a rich blend of academic excellence and real-world expertise, ensuring an immersive and practical learning experience for our students. Each instructor is meticulously selected, not only for their depth of knowledge but also for their ability to inspire and guide.
